Shipping policy

Last Updated: March 21, 2025

Shipping Policy

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings as defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

  • You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • We (referred to as either "The Company," "We," "Us," or "Our" in this Agreement) refers to Ounizz.com, owned and managed by Spectrum Atelier Inc, located at 1320 16th Ave SW, Calgary, Suite 514, AB, T3C 3S6, Canada.

  • Service: Refers to the Website.

  • Website: Refers to the site accessible from https://ounizz.com.

  • Goods: The items offered for sale on the Service.

  • Orders: A request by You to purchase Goods from Us.

Delivery

When will I get my order?

The processing time for each product category is as follows:

  • Moroccan Rugs / Poufs / Cushions: Shipped within 1-3 business days (usually within 1 business day).

  • Blankets: Shipped within 5-7 business days.

  • Bathroom Sinks: Shipped within 10-15 business days.

Some exceptions may cause delays. If this happens, we will notify you via email with an estimated shipping date.

 

Do you offer FREE SHIPPING?

Yes, we offer free standard shipping on all orders.

What’s the ETA (Estimated Time of Arrival)?

The estimated delivery time depends on your location and the shipping method chosen at checkout.

Country Free Shipping Paid Shipping
USA

5-7 business days (FedEx)

(Except Alaska & Hawaii: No free shipping)

3-5 business days (DHL Express)
Australia

7-10 business days (Aramex Australia)

5-7 business days (DHL Express)
UK

7 business days (DPD)

2-4 business days (DHL Express)
Europe

10-15 business days (DPD)

(Except Norway, Mallorca & Las Palmas : No Free Shipping)

1-4 business days (DHL Express)
Canada

10-12 business days (Purolator)

4-6 business days (DHL Express)
Others NA

7-10 business days (DHL Express)

  • All shipments are door-to-door.

  • If you are in a remote area, delivery may be delayed, even with Express Shipping, as DHL may need to forward your package to a third-party agent.

  • We are a home decor company, not a shipping company. The shipping times stated are estimates, not guarantees.

  • If you pay extra for DHL Express, we will use it, but we do not guarantee their timelines.

  • In some cases, we may upgrade you to Express Shipping at our discretion. You will be notified via email.

Will I be charged customs for my order?

No, Starting March 22, 2025, we are covering import taxes for all customers in the UK, Europe, Canada and Australia, regardless of whether you choose free or paid shipping.

Customers in other countries may be required to pay import taxes, depending on their country's regulations. We are not responsible for these charges.

If you refuse to pay import taxes and your item is held in customs, no refund will be issued.

 

What Happens If My Order Is Delayed?

If delivery is delayed, we will notify you as soon as possible and provide an updated estimated delivery date.

I entered the wrong address. Can I change it?

  • If your order is still being processed, contact us at contact@ounizz.com as soon as possible to update the address.

  • If your order has already shipped, we cannot make changes.

  • No refund will be issued for orders sent to an incorrect address.

My order should be here by now, but I haven’t received it. What should I do?

Before reaching out, please:

  1. Check your shipping confirmation email for any mistakes in the address.

  2. Contact your local post office to check if they have your package.

  3. Check with your neighbors in case the courier left it with them.

If your shipping address was correct and you still haven't received your package, email us at contact@ounizz.com with your order number.

If you find a mistake in your delivery address, we can reship your order at your expense.

How do I track my order?

Once your order ships, you will receive a tracking number via email. For any questions about tracking, email us at contact@ounizz.com.

I received a wrong/damaged product. What should I do?

We apologize if your product arrives damaged. Please email contact@ounizz.com within 5 days with:

  • Photos/videos of the damaged product

  • Your order number

  • Any other relevant details

We will get back to you with a resolution as soon as possible.

For refund and return details, visit: Return & Refund Policy.

International Duties, Taxes, and Other Fees

  • Shipping Cost: This covers the shipping method you select at checkout. It does not include additional charges like duties and taxes.

  • Duties & Taxes: These are applied by your country's customs department. While we cover import taxes for the UK, Europe, Australia and Canada, other customers may need to pay these fees.

  • If your package is refused or returned to us due to unpaid customs charges, all related fees will be charged to you.

If your country's customs department requests additional documentation (e.g., invoice or commercial invoice), you can find this in your order history under your profile. For further assistance, contact us at contact@ounizz.com.

Thank you for shopping with Ounizz! We are committed to ensuring a smooth and transparent shipping experience. If you have any questions, feel free to reach out at contact@ounizz.com.